Returns & Refunds

At Era, we strive to deliver quality products and service to our customers. If you are not satisfied with your purchase, we offer a clear and simple return and refund process.

Return Eligibility

You may request a return if:

• The product is unused, and in original packaging

• The return request is made within 5 days of delivery

• The product is not damaged, used, or broken after delivery

Non-Returnable Items

We do not accept returns in the following cases:

• Product is used, worn, or washed

• Product is opened or original packaging is damaged

• Product is broken or tampered with after delivery

• Return request is made after 5 days of delivery

Refund Process

If your return is approved, your refund will be processed within 5 business days after we receive and inspect the returned product.

Refund Mode

We offer refunds via:

• UPI Transfer (to the UPI ID you provide)

• Bank Transfer (via NEFT/IMPS)

You can choose any of the following ways to receive your refund:

1. Send your UPI ID or bank account details to our business email:
   erafasionwear@gmail.com

2. Call our support team at +91 82646 47497 to provide refund details verbally (Mon–Sun, 9 AM – 6 PM)

Return Pickup & Shipping

• We offer free return pickup in serviceable areas.

• If return pickup is not available at your location, we may request you to self-ship the product.

Important Notes

• Refunds are initiated only after we receive and inspect the returned product

• No return charges or processing fees will be deducted

• Refund confirmation will be shared by email or SMS

Need Help?

For return-related queries or assistance:

Email: erafashionwear@gmail.com
Phone: +91 82646 47497
Support Hours: 9:00 AM – 6:00 PM, Monday to Sunday